Privacy Policy

1. Introduction

Welcome to Rick Patel & Manisha Patel. This Privacy Policy ("Policy") explains how we collect, use, disclose, and otherwise process personal information on our website featuring Internet Data Exchange (IDX) listings from Pillar 9 MLS. We respect your privacy and are committed to protecting your personal data in accordance with applicable federal, state, and international privacy laws.

This Policy applies to all visitors and users of our website ("Users") and describes our information practices for the website, including how we collect, use, store, secure, and disclose your information.

2. What Information We Collect

A. Information You Provide Directly

When you use our website, you may voluntarily provide us with personal information, including:

• Name, email address, and phone number when you submit contact forms or request property information
• Information provided when you create an account, such as username, password, and email
• Property preferences, saved searches, and favorite listings
• Messages and communications sent through our website
• Payment information when applicable (processed securely through third-party processors)

B. Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• Browser type and version, operating system, and device information
• IP address and geolocation data
• Pages visited, time spent on pages, and navigation patterns
• Search queries and listing views
• Referring website and outbound links
• Date and time of your visit

C. IDX and MLS Data

The property listings displayed on our website are provided through the Pillar 9 MLS Internet Data Exchange (IDX) service. These listings are public information made available through the MLS and contain data authorized for public display. When you view, search, or save listings, your interaction data may be logged for purposes of improving our services and for lead generation.

D. Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, recognize you on return visits, analyze website usage, and serve targeted advertisements. These may include:

• Essential cookies necessary for website functionality
• Persistent cookies that remember your preferences and login information
• Analytics cookies from Google Analytics and similar services
• Marketing and advertising cookies from third-party ad networks

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our website and services
• Responding to your inquiries and requests for property information
• Creating and managing your user account
• Generating leads and facilitating real estate transactions
• Sending marketing communications and newsletters (with your consent)
• Personalizing your experience and delivering content tailored to your interests
• Analyzing website usage patterns to improve functionality and user experience
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Complying with legal obligations and industry regulations

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

A. Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• IDX service providers (Pillar 9 MLS)
• Website hosting and cloud storage providers
• Analytics providers (e.g., Google Analytics)
• Email service providers
• Payment processors
• Customer relationship management (CRM) systems

B. Real Estate Professionals and Partners

When you request information about properties or express interest in real estate services, we may share your contact information and preferences with licensed real estate agents, brokers, and partners who can assist you.

C. Legal Compliance and Protection

We may disclose information when required by law, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our legal rights, privacy, safety, or property, or that of our users or the public.

D. Business Transactions

In the event of a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before such a transfer occurs.

E. Advertising Partners

We may share information with advertising networks and partners to serve targeted advertisements on our website and other platforms. These partners may also use cookies and similar technologies to collect information about your online activities.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL encryption for all data transmissions
• Secure password requirements for user accounts
• Regular security audits and updates
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You assume all responsibility and risk for your use of the website?.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations. When information is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

A. California Residents (CCPA)

You have the right to:

• Know what personal information we collect and how it is used
• Delete your personal information (with certain exceptions)
• Opt out of the sale or sharing of your personal information
• Request a copy of your personal information

B. European Residents (GDPR)

You have the right to:

• Access your personal information
• Rectify or correct inaccurate information
• Erase your personal information
• Restrict the processing of your information
• Object to processing
• Data portability - receive a copy in a structured format

C. General Privacy Rights

You may also request to opt out of marketing communications or withdraw consent for certain data processing activities.

8. Third-Party Tools and Services

Our website uses the following third-party services and tools:

These third parties have their own privacy policies governing the use of information they collect. We encourage you to review their policies to understand how they handle your data.

9. Cookies and Tracking Technologies

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect the functionality of our website and your user experience. Under the GDPR and similar regulations, we may require your consent before setting non-essential cookies.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information and comply with the Children's Online Privacy Protection Act (COPPA).

11. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may not have the same data protection laws as your home country. By using our website, you consent to the transfer of your information to countries outside your country of residence. We will implement appropriate safeguards to protect your information, including standard contractual clauses approved by applicable data protection authorities.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Effective Date." Your continued use of our website following the posting of changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to submit a complaint, please contact us at:

For European residents, you also have the right to lodge a complaint with your local data protection authority.

14. Compliance with IDX and MLS Rules

This website and its privacy practices comply with Pillar 9 MLS regulations and the National Association of REALTORS(R) (NAR) Internet Data Exchange (IDX) Policy. As an IDX member website, we agree to:

• Display and manage MLS data in accordance with IDX rules and regulations
• Clearly identify the brokerage firm name under which this website operates
• Protect the confidentiality of MLS member information
• Respect opt-out requests from MLS participants

We do not download, copy, or redistribute MLS data except as authorized by Pillar 9 MLS rules.